Jackies Coaches
Established in 1988
Average rating:
(4.73 out of 5 from 85 reviews)
Company Vehicles
16 seat Executive Mini Coach
19 seat Executive Mini Coach
33 seat Standard Mini Coach
49 seat Standard Coach
About
We are a family run organisation, who have been in business for over 30 years and we understand the Customer Service you deserve.
Choose Jackies Coaches for:-
Special Interest tours
Day Trips
Sightseeing Tours
Educational Visits
Weddings
Airport transfers
Sports Events
Theatre visits and much more.
So make sure you contact us for an instant competitive quote.
Operator Licence
Location
Customer Reviews
Showing reviews 1 to 3 of 3
Customer, London
(1/5)
More than a year ago
"The driver was falling asleep while driving the coach. He said he was struggling because of the heat and he had been on the road since 8am (it was 3: 30pm when he began to fall asleep). I tried to call the Jackie's Coaches, but no one answered. I left a voicemail and no one called me back. Luckily the passengers made it to their destination alive, but they had to intervene and get the driver to pull over, rest and drink coffee/energy drinks. He started to fall asleep again after the first rest stop, so they had to get him to pull over for a second time. I'm not impressed that the driver was falling asleep on the road, and after something as serious as that, the company couldn't even be bothered to call me back."
Would they recommend: No
Customer, Liverpool
(1/5)
More than a year ago
"Our coach was an hour late, despite me informing the company that our driver that our flight had landed over 30 minutes early. Then the driver took a 30 minute break to delay our departure even further. He then added 15 minutes onto our departure from the service station as he wanted another break, despite having only been driving for a little over 2 hours. We were then rudely told we must stop at another services to remove the rubbish from the coach, of which there was barely any, as we weren't allowed to just take it off at our destination. Overall a lot of members of our party missed connecting trains due to all the delays, meaning they were all out of pocket. Very disappointing service."
Would they recommend: No
Operator replied on 30th April 2019, 9:31am:
"Hi Alex. Apologies for your experience on this occasion. As you know, we had technical problems with our coach and had to book another coach company to cover your travel. I shall speak to the other operator to see why you had a bad experience and also pass your feedback to them."
Elisa, Bristol
(1/5)
More than a year ago
"Unforunately, whilst having a good service previously, we were let down by Jackies coaches recently and coming up to three weeks on are still out of pocket. Jackies coaches had quoted for providing 4 coaches for a childrens outing. At less than 20 hours notice they advised they would only be able to provide 3 (and not all to the original number of seats either). We frantically had to phone around and after contacting 10 firms managed to find one - which we had to pay considerably more for. Whilst I appreciate things happen - it is not acceptable that more than two weeks on are we yet to receive any refund for the lack of provision just having a response saying they are still working on it - and 5 working days later still not having received a response. We are a voluntary organisation and I am personally considerably out of pocket now whilst I look at appropriate channels to escalate this through."
Would they recommend: No
