Privacy Policy

Last update, September 2019

When you write a review or request a quotation via Trusted Travel Reviews, we collect personal information about you. This privacy policy outlines what information we collect, how we collect it, what we use it for and your rights regarding your personal data.

When we talk about “Trusted Travel Reviews”, “us”, “we” or “our”, we mean Trusted Travel Reviews and our affiliates. We also use “Policy” to refer to this policy and “Website” to refer to all of our applications and websites based on trustedtravelreviews.co.uk.

Trusted Travel Reviews are a trading style of Coach Hire Comparison Limited and are responsible for processing your personal data.

1. Personal Data – what we collect and what we use it for

1.1 Submitting a review

When submitting a review, we will ask for the following personal information:

• Your name
• Your location
• Your email address

This information is mandatory, and you won’t be able to submit a review without it. However, you will have the option to hide your name when the review is displayed to other users.

When you submit a review about a specific Supplier, we will also store the following information:

• Which company you are reviewing
• Your rating (1-5 stars)
• Whether you would recommend the company or not
• The main body text of your review
• Whether or not you wish your name to be displayed on the review
• The time and date the review was submitted

Once a review is submitted, the company you have reviewed will then be alerted by email. The company will then have the opportunity to report your review (if they deem it to contradict our terms of use) or respond to your review, which will then be displayed alongside your review on the website. Should a company respond to your review, you will be alerted to this by email as well.

1.2 Submitting a quote request

When viewing a company’s profile on our website, you will have the opportunity to send them a quotation request by filling out your contact information and journey details.

The personal information that we will collect and store includes:

• Your name
• Your contact number
• Your email address

It will not be possible to obtain a quote from your chosen company without providing these details to allow the company to contact you.

We will also collect information about your journey requirements, including:

• Your pickup location
• Your destination
• The number of passengers travelling
• Date of pick up
• Time of pick up
• Any additional pick up locations
• Date of return
• Time of return
• Drop off location on return
• The reason for your journey
• Your luggage requirements
• Any additional journey information

The information you submit will be sent to your chosen company by email, and will also be stored on our website for future reference.

1.3 Cookies

Our website uses cookies, which allows us to identify your computer or device, and not you as an individual. More information about the cookies we store are provided further along in this document.

1.4 Your IP address, location and browser settings

We collect this information to trace the computer or device used when visiting our website in cases of misuse or unlawful actions.

1.5 For what purposes do we use your personal information?

We will use the information you provide to us to:

• Provide our services to you, including displaying your reviews to other users of the website and also to provide this to companies whom you wish to obtain quotations from.
• Verify the legitimacy of your reviews
• Provide the company you review with feedback about their service
• Improve our website and services
• Respond to your reviews and quotation requests
• Engage in internal business functions such as data analytics, developing new functionality
• Enforce our terms and conditions

1.6 On what legal basis do we process your personal data?

• To perform our contract with you
• To comply with our legal obligations and provide an online review platform in conjunction with various regulations
• For the establishment, exercise or defence of legal claims where necessary

You have the right to object to how we process your personal information. Please see section below on how to contact us about this.

2 Disclosure of Personal Information

2.1 On our website

We are an open review platform, and therefore any information you submit in your review will be visible to other users of our website. When submitting your review, you will have the option to hide your name from being displayed to other website users.

We will also display the location you entered when submitting your review.

We will not display your email address to other users of our website.

Any information you submit in relation to a quotation request will be shared only with the company in which you are requesting the quotation from, and no other party.

2.2 Disclosure to other websites and companies

To maximise the reach and exposure of reviews submitted via our website, we permit reviews to be shown on third party websites. This is done through the use of HTML widgets and iframes that can be embedded into other websites to display reviews.

The third parties that we allow to show reviews are:

• Google search results
• Company websites that choose to embed our HTML widgets or iframes

Once you submit a review, this is published on the website, which means the following information is disclosed:

• Your review
• Your name (if you did not choose to hide this)
• Your location that you entered

3 Data Controller

We are the data controller of any data you enter via our website and any information that is disclosed to third parties.

You are the data controller of any content you choose to submit via the website in relation to submitting a review or quotation request.

4 Links to other websites

Our website contains links to other websites. This does not mean that we endorse or partner with said websites, and we do not control the content of those websites nor do we assume any responsibility for the third party website and their policies or practices.

5 Data retention

Any reviews that you submit via our website will be retained indefinitely, or until the company whom the reviews refer to have their account deleted. You can request deletion of any reviews you submit at any time. Please contact us to request this.

Any quotation requests you submit will be retained for up to one year, or three months after your chosen departure or return date.

Email address and telephone number will be anonymised after a period of six months from initial submission.

6 Security

We want you to feel confident about using the Website to provide feedback to your chosen company, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintained appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorised or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorised employees are permitted to access personal information, and they only may do so for permitted business functions.

7 Cookies

Like many websites, we use “cookies” to enable us to personalise your visits to our site, keep track of your preferences and to track the usage of our Website (Google Analytics). Your browser will have the option to prevent websites using cookies (your browser’s help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our website.

Like all websites, our servers automatically record “log files” containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.

8 Correction and deletion of your personal data

If you find that any of your personal data we have stored is incorrect, or you require your data be deleted, then you can contact our Data Protection Officer (details below) to request the necessary changes.

9 Other rights

By submitting a review, you consent for the review to be displayed on our website and third party websites. However, you can revoke consent at any time by contacting our Data Protection Officer to request that your data be deleted.

By submitting a quotation request, you consent for the chosen company to contact you in relation to your journey requirements. Should you wish to revoke consent and have your data removed, please contact the company in question directly.

10 Changes to this privacy policy

Trusted Travel Reviews may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the top of this page, and any revisions will take effect upon posting. We encourage you to check this Privacy Policy from time to time to review the most current version.

11 Contact Information

If you have questions about this Privacy Policy, or if you would like to request/ delete the personal data that we hold about you, please contact our Data Protection Officer at Trusted Travel Reviews, 3 Church View Close, Shirland, Derbyshire, DE55 6BZ, UK, telephone 01773 432041, email [email protected].