Kirkby Lonsdale Coach Hire Ltd

"We have just spent a week in Lancashire and decided we would take the bus from Knott End to Lancaster. We wanted to say a massive thank you to the driver (ADU) on route 89 where he was faced with rather a lot of water on the roads and took decisive action to turn around and take us another way. Hats off to the driver, thank you."

Would they recommend: Yes

"As on many occasions the 81 didn’t arrive at all- no information as to non arrival"

Would they recommend: No

"Will there be a diversion due to the road through Halton being closed? This will apply to 81 and 82 to and from Lancaster?"

Would they recommend: Yes

"Just want to make a comment on behalf of an elderly lady who wanted to travel on the 12.45 Kirkby Lonsdale to Settle bus. She was sheltering from the rain in the market cross. She heard the bus coming and went to walk out to it - but the bus didn’t slow down, look or stop to see if anyone was waiting. Consequently she missed her bus. A sad and frustrating moment for the elderly lady who I think had 2 hours to wait for the next bus. Hopefully she managed to find refuge and keep warm in a local cafe. It would have been so much better if the driver had bothered to slow down and look to see if anyone was waiting to get on. Surprised that this happened because usually Kirkby Lonsdale Coaches provide a really excellent and courteous service."

Would they recommend: Yes

"On 2 December I bought two £2.00 fares from Settle to Gargrave and was issued tickets to the value of £2.00 each. On checking my bank statement on 9 December I noted we'd been charged £8.10. I phoned the company and was told the over payment would be paid back to our account w/c 11 December. It wasn't. I phoned to chase on the 15 and 20 December and Annette said she'd make the payment. That didn't happen. Since Christmas I've sent two emails chasing this but haven't even received an acknowledgement. It may only be £4.10 that we were overcharged but it's the principle of the matter and the fact we've been told three times we'd be reimbursed. Would the company allow us to travel for free or accept that we'd pay at sometime when we could be bothered, I think not. They have our bank details so how difficult is it to refund us?"

Would they recommend: No

"I hadn't heard about the buses being on Saturday service and as I was arriving at Lancaster bus station I saw the 15:50 82 bus to Ingleton leaving. I phoned the office to find that the only remaining bus was the 16:45/81 bus that would only get me to Kirby Lonsdale, 7 miles from home. Milling around the bus station, I bumped into Jason, one of the regular drivers I know well and told him the situation. He said not to worry, he would get me home.: he'd drop me off after his last stop at Kirby Lonsdale. He phoned the office to clear it with the manager. and duly did as promised. One of your "experienced drivers who always try to give that little bit extra" Well done Jason, and thank you"

Would they recommend: Yes

"Several of us waited at Knott End for the 11.45 Lancaster bus in bitterly cold weather today Friday 29/12/23. When we rang at 12.00 we were told the service was using Sat. Timetable and we would have to wait another 15 mins. After waiting in the cold half an hour the bus finally arrived. Nowhere was it time-tabled as Sat hours. Disgusting service for its passengers. This was the first time I had used this company but won't hurry to use again."

Would they recommend: No

"I travel on this route about three times a week, always a pleasure traveling with this company and driver. Jason was the driver, he's friendly and welcomes every customer and parts with the customer with the same attitude. Customers with dogs he always has dog biscuits on hand. This bus was clean with no litter and was a very enjoyable ride to Lancaster. Always a pleasure to be on this drivers bus"

Would they recommend: Yes

"Waited at Booths at Kirkby Lonsdale for the 12.15 to Lancaster on Friday 29th December At 12.35 rang the depot was told it was on the way having had a wing mirror replaced Now on the following bus frozen at 1.30 as the 12.15 never turned up"

Would they recommend: Yes

"Waiting at skipton bus station for the 08.50 bus to settle then Ingleton there was 2 of us waiting, the bus was parked in the corner of the station the departure time passed then approx 8.55 the bus started up and moving then to our disbelief drove straight out of the station not coming to the stand, the other guy started running but I think he didn't catch it looking at the timetable the09. 45 only goes to Malham on a Saturday I ended up getting a train to settle where my wife came to pick me up absolutely appalling service."

Would they recommend: No