Kirkby Lonsdale Coach Hire Ltd

"The bus driver drove right past us as at the Newby bustop even though we were clearly indicating for him to stop. There is plenty of visibility approaching the bus stop. The bus was running almost 25 mins late."

Would they recommend: No

"I have tried now on two separate occasions to catch the 552 bus to arnside, and am absolutely furious. The bus skips its stops. I tried the first time the other day from a stop outside of Asda in Kendal (the stop said quite clearly the 552 would stop there) and had the driver clearly see me and make no attempt to stop. Then today I waited at the stop it would get to after, just outside of Westmorland General Hospital in Kendal. Once again, the bus driver clearly sees there are people waiting and we acknowledge him, but he doesn’t even go towards the stop and drives past again. This is a bus that only come to Kendal once a day, so it just missing the stops has affected my plans severely. Sort out your drivers and make sure they actually know when and where they need to stop for gods sake. Awful service."

Would they recommend: No

"Reading all these awful and damning comments about this firm would if I was its owner/boss make my Hair curl. You do not seem to want to respond to these genuine complaints and more importantly deal with these serious operational issues which you are ignoring. I have sent emails to you with a return receipt so know you have seen them but totally ignore. Yet again today the no 8 service at 1.45 from Lancaster did not turn up, get to Lancaster bus station at 2.10 and its sat there with St Chads on the front, door open and no driver to be seen. The no 8 service used to be one of the most reliable in the area. One Saturday recently not one ran, another morning said no buses from Lancaster till 1.45. Come on KL coaches buck your ideas up, if you do not want to attempt to run this service then do not bother but absolutely no point running as it is, as it is a complete shambles. It would be more reliable with no service maybe that is your hidden agenda. At least then people not hanging around waiting, and could make other transport arrangements. It is a shame as your drivers are superb, they do not serve to work for such a rubbish company, they get all the aggro THAT YOU CREATE You are a dreadful company and should be ashamed ignoring the transport needs of many aged disabled people that rely on it. get a grip"

Would they recommend: No

"Waited for no 80 bus 16;50 Kirkby Lonsdale to Low Bentham. Shown on website timetable, on timetable at bus stop. Bus did not arrive. Called KL coaches, was told rather curtly the bus hasn't run for weeks due to "registration dispute with traffic commissioners". No assistance offered, very much an attitude of hard luck and the bus isn't used by many passengers anyway. Situation only salvaged for myself an another passenger by the initiative of the bus driver of a later no 82 bus and the driver of an empty bus just off a school journey, The empty school bus dropped us off in Bentham on way back to depot..Top marks for drivers, their initiative and for looking after their passengers-zero for KL coaches. It is really poor that the "withdrawal" of the service hasn't been communicated to intending passengers."

Would they recommend: No

"YOU NEED TO TAKE THE 530 SERVICE OFF THE WEBSITE AS ITS FAKE AS OUT....ITS NICE TO KNOW THAT MANAGEMENT SAID F@CK THIS SERVICE AND WE DONT DESERVE IT I CANT WAIT TO TELL THE COUNCIL THIS ONE.....THIS COMPANY NEEDS REVIEWING AS ITS NOT JUST HERE IN THE CARTMEL PENINSULA BUT OTHER COMMENTS IVE READ ALSO"

Would they recommend: No

"WORST MANAGEMENT THIS COMPANY HAS EVER HAD....SHAME ON YOU"

Would they recommend: No

"Absolute abortion of a bus company the 11 00 saturday 29th June from caton to.lancaster didn't turn up go to garstang for the day come back and the 6 50 back to caton doesn't turn up how you have your franchise god only knows because you truly are crap"

Would they recommend: No

"Hired a coach for guests for my sons recent wedding evening do. Excellent service, punctual pick ups and return journey. Driver was friendly and helpful. I personally didn't travel on the coach, but bid a goodnight to the guests so i can vouch for a clean and tidy coach. Would thoroughly recommend KLCH."

Would they recommend: Yes

"BUSSES NEVER FUCKING TURN UP WAIT FOR TWENTY MINS WILL NEVER GET THAT 20 MINS OF MY LIFE BACK SHITTY BUS COMPANY"

Would they recommend: No

"Worst management this company could have....u left a bling 90+year old woman to fend for herself.....a 90+ other lady who can barely walk and an elderly gentleman who has cancer. The lads who have been driving the 530 cartmel bus we applaud you as you have all been wonderful to all the customers and very concerning. It was nice to know what management at KLC thought about us in the cartmel area and I take it the levens one won't be cancelled coz that's where one of you live. Shocking how you have left the elderly to find for themselves. Also people relied on you for work."

Would they recommend: No