Stanley Travel (North East) Ltd.
Established in 1961
Average rating:
(4.98 out of 5 from 347 reviews)
Company Vehicles
16 seat Executive Minibus
16 seat Standard Minibus
35 seat Executive Mini Coach
36 seat VIP Coach
49 seat Standard Coach
49 seat Executive Accessibility Coach
53 seat Executive Touring Coach
72 seat Standard Double Decker
About
In 2009, we joined the UK Coach Industry’s most elite operators by becoming one of only 38 in the country to be awarded the Coach Marque accredited by the Confederation of Passenger Transport in recognition of the quality and consistency of our services. in 2018 we were one of only 11 foundung members of the DVSA's EARNED RECOGNITION scheme for coach operators
Before the award, we’ve always kept our services customer-focused, with a dedication to providing the same quality services and long-standing family beliefs that Robert McGill Scott had, in 1961.
It was Robert who started Stanley Taxis (as we were known back then), with two cars in a wooden hut, more than 50 years ago. Since then, our family business has grown considerably, but we remain the same people at heart. With over 75 vehicles and employing more than 70 people, Stanley Travel – as we’re known today – is the largest taxi operator and one of the major employers in the North Durham region.
During the time of our ever-expanding company, we’ve become an ‘umbrella’ company for our travel brands – Stanley Taxis, Stanley Coaches, Stanley Fleetserve and The Bike Bus – all of which operate under the Stanley Travel parent company name.
We pride ourselves on only ever using high class, quality vehicles from respected manufacturers, alongside trained and qualified staff who are equally respected, reliable and dedicated to ensuring the expectations of our customers are met, if not exceeded. Our sole aim is to provide the “personal touch” – often so lacking in the transport and travel industry – to all of our customers, 24 hours a day, 365 days a year.
Operator Licence
Stanley Travel (North East) Ltd. currently holds a International licence.
Location
Customer Reviews
Showing reviews 1 to 6 of 6
Customer, London
(4/5)
4 months ago
"Stanley Travel were fabulous all the way through our planning our group trip. Very accommodating and understanding. The drivers were all helpful, patient and Aaron in particular went out of his way to predict the needs of our group - well done and thank you Aaron! Our only negative was the toilets on the coaches. Twice the coach arrived with a blocked toilet and once with no hand wash or towels."
Would they recommend: Yes
Mr A Antonopoulos, NE6
(4/5)
More than a year ago
"Great service, very comfortable and clean coach. There was enough space for the passengers' suitcases. Really helpful, accommodating & professional driver. He helped a lot loading and unloading the suitcases and navigated through the small rural roads. Small deduction on the rating due to a small delay at the pick up point. The driver acknowledge it and he was very kind, also the back office team were very responsive and keep us informed. Highly recommended"
Would they recommend: Yes
Miss H Luke, DH1
(4/5)
More than a year ago
"The journey on the way there occurred without any trouble and it was appreciated that the driver allowed us to set off a bit later to allow for stragglers to get on. On the way back, one of our two coaches had a flat battery resulting in all of us having to cram on to one. Luckily we had the exact number of seats, however, if the intended amount of attendees all came, this would not have been the case. The drivers dealt with the situation well and I appreciate that sometimes these things happen. I would however, like to enquire on reimbursements concerning the coach we had paid for on the way back, but were unable to use."
Would they recommend: Yes
Mrs Gibb, Co.Durham
(4/5)
More than a year ago
"Some initial confusion as 2 smaller buses arrived as opposed to the one booked. Transport was clean and efficiënt. Return journey was in one bus, no issues."
Would they recommend: Yes
Miss P Laycock, W5 3
(4/5)
More than a year ago
"Very easy to deal with came back with a quote very quickly. Honest regarding possible time issues. Excellent service would highly recommend."
Would they recommend: Yes
Customer, NE16
(4/5)
More than a year ago
"Not the best review I’ve given as the driver got lost in both directions despite having sat nav ! He was, however on time at pick ups, and seemed an ok bloke. He seemed more interested in talking that concentrating on his routes. Bus was clean and tidy."
Would they recommend: Yes
Operator replied on 11th February 2020, 4:56am:
"Thanks for your feedback. All of our drivers receive their instructions well in advance so there is no excuse for not knowing the way. We will certainly have a word with the driver concerned."
