SINGH AND KAUR LTD

"Hi there, The journey started all well. However, the driver was behaving strangely from the beginning. He got annoyed just because of receiving a call to ensure he is on his way for the trip. During the journey, every time he was asked to change the AC settings, he reacted abruptly and rudely. He was constantly on the headphone throughout the journey. It took him 5 hours to get to the destination point, which was a 3.5 hours journey. He seemed lost as he was changing the route. He was passing inappropriate jokes to the staff. He also had an altercation with a students that turned out a verbal fight between the driver and the student. A local passer by had to intervene as the driver was not ready to let go things. There is a video recording to the incident that was made by another student, whom the driver threatened that he will kick his arse if the video is not deleted. On our way back the driver refused to take us back to London and kept us waiting in cold for 30 minutes. When arrived at the scene where he dropped us, he then refused to take the student on board asking her to apologise. The student asked him to apologise equally to end the altercation. The staff apologised on student's behalf but still he kept the rest of the students like hostage and did not move. At one point he said he will call the police if the student does not get off the coach punishing the rest of the student. The student apologised at the end so that the coach could move. I am sharing the video to the company representative and can be made available to you if required. However, I believe that the an inappropriate and inexperienced driver was sent that ruined the day and made the event a bad memory. Singh and Kaur tried to resolve the situation but they would have done an investigation prior to sending the driver. I would strongly recommend to not send this driver to student trips. However, Jasmeen from the Coach company was very nice and helpful."

Would they recommend: Yes

"Currently waiting a call back from this company regarding a formal complaint."

Would they recommend: No

"The coach was new and clean. The driver was very friendly and helpful. We were given great customer service. The seats were very comfortable."

Would they recommend: Yes

"The journey was beautiful. The driver(Kamal) was so nice, patient an warming I would definitely request him again as my driver aswel as recommend him to another!"

Would they recommend: Yes

"I Would Like To Take This Opportunity To Say This Company Is Amazing, Delivered A Fantastic Service. Great Communication, Very Clean & Presentable Buses As Well As The Drivers, Mr Izak & Ms Deol I Hired A 16 Seater & 49 Seater For A Family Funeral. Jasmeen Who Answered My Call Has Been Very Helpful From The Start. I Was Provided With Contact Details For Both Drivers Following Instructions Prior To Arrival. Everything Went Smoothly As Planned, Couldn't Ask For Anything More Thank You. There's Nothing Bad To Say At All, I Would Highly Recommend To Anyone As I Plan To Use This Service In The Near Future! Kind Regards Joseph G"

Would they recommend: Yes

"GOOD"

Would they recommend: Yes

"As requested, the minibus arrived on time and we were on our way. The driver was extremely polite and well groomed and was a credit to his company. He had noticed earlier that morning that part of the M25 was closed so we did not go near the M25 and made it to Brighton is the same time as if we had. We were picked up at 4.30 as requested and dropped safely home at 6. A perfect trip in a very well maintained vehicle. A company we will definitely use again."

Would they recommend: Yes

"Company were great and driver was superb, looked after us really well , highly recommended."

Would they recommend: Yes

"Very nice driver and easy journey, good communication, highly recommend."

Would they recommend: Yes

"Lovely journey, the driver was helpful and the coach was clean and comfortable. I will use your services again. Thanks."

Would they recommend: Yes