Bestway Minibuses & Coaches LTD

"Arrived 50 minutes late for first pick up. When I called to query the whereabouts of the taxi, control told me the driver set off on time and was stuck in traffic but it transpired he had forgot about the job as he was still near the depot in Bolton at 10.30am despite him needing to be in Didsbury, Manchester at 9.45am! We had to rearrange the order of pick ups for damage limitation, no apologies just lies from the control operator and ambivalence from the driver. Driver had old sat nav and took several wrong turns which delayed us even more. Booked 8 seater minibus, arrived as a 6 seater large taxi with 2 additional tiny seats in the front. This is not suitable for 8 adults. Feel very let down and offered no discount or apology for this farce. Reflects very badly on you and the taxi company. Arrived late to our destination. Waste of time. Do not use this firm. Cheaper for a reason!"

Would they recommend: No

"Got given a very good price and accepted. I recieved confirmation that booking was accepted by supplier so I need to pay, so I did via bank transfer as instructed. When I called up to check they advised me that there was no vehicle available. I had to then find another supplier that was almost twice the price at short notice. Although the operator was friendly, the confirmation process of the website/supplier could be improved. Any vehicles not available should not be advertised as this is misleading and frustrating. Although a refund was swift I am still out of pocket for the extra charges following a higher cost alternative."

Would they recommend: No

"Great communication and leeway with payment as we had difficulty processing the invoice for the coach hire on the day, would recommend. The driver was prompt and open to the change of plan once arriving at our destination for pick up later in the day. Vehicle was clean and comfortable."

Would they recommend: Yes

"The coach was really clean. Smart driver and very approachable. Excellent communication. Would definitely use again."

Would they recommend: Yes

"First leg of journey, could not fault the reliability, the bus or the driver,. The return didn't go to plan.. Driver parked around back of hotel, not at door, then it was the most ricketiest old bus that the gears were cranking all the way back, luckily it didn't break down until we were close to home"

Would they recommend: Yes

"Driver was very polite and helpful, coach was clean, Coach booking was for company day out at the races and when planning future events I would defiantly consider using Bestway again,"

Would they recommend: Yes

"On time, good driver, helpful, clean vehicle, good communicator."

Would they recommend: Yes

"Really helpful with late changes to pick up and departure times."

Would they recommend: Yes

"The driver helped with the cases on both journeys. The coach on the outbound journey was not very clean, it looked old and was damaged to the rear, drivers side. The coach on the return journey was a lot better, more modern and cleaner."

Would they recommend: Yes

"Punctual, spacious and great value for money. Great for sporting events and larger groups."

Would they recommend: Yes