Bestway Minibuses & Coaches LTD

"Good clean comfortable vehicle an will be using them again"

Would they recommend: Yes

"Fantastic experience.....from booking to meeting the driver, comfort of the journey and time keeping! This really was everything we required. I would definitely use this service again in the future, well done all and keep up the good work!!"

Would they recommend: Yes

"I booked a 30 seater coach to collect us for a work event at 5.30pm from our offices. At quarter to 6 it had not arrived and so I phoned the contact number 3 times - no answer! I then called from another phone and it was answered. I was told they were on their way but were coming from the other side of Bolton and there may be traffic. We continued to wait and at around 6pm I got another call saying it was there - it wasn't. She told me that it was silver and had 9 seats! I said well there are 21 of us and so where is everyone else going to go. She then said there were other vehicles coming but she didn't sound confident about that and I suspected that there were not. The bus showed up and was a 20 seater, I explained there were 21 of us and he said to 'squeeze in'. We had at that point as we were already late and no other vehicles turned up. One person had to sit on the floor of the minibus which is just not acceptable and surely not safe!? I had booked a 30 seater so that we could all go together and she told me on the phone that that was subject to availability and it said that in the terms. I've looked and cant see that anywhere and I have checked my original booking through this site which said 30 seater! The whole experience was stressful and very unprofessional and I would 100% not use the company again or recommend them to anybody."

Would they recommend: No

"the driver was on time, pleasant and never rushed us either going or returning and we were late returning. Traffic on motorway was awful due to an accident so driver went alternative route and got us back only 5 mins late. Would use again"

Would they recommend: Yes

"I booked this service for a hen party of 36 people. I was advised when I booked and confirmed I would recieve correspondence from you 24 hours prior to departure. 24 hours prior to departure I had heard nothing and so then had to ring early on the morning of the day of travel. I was advised then of my drivers name and told the call would be returned with his location. Omar our driver arrived late to our pick up point. It was also raining so many of the guests were wet. When we were on the coach we asked about toilet roll to which he had none, we looked into the toilets to see a filthy toilet also which made people use service station toilets as an alternative. I was then told the emailing to complain that the toilets were only for emergencies! When booking toilets came.under the list of facilities included in the service. Nowhere did it say only in the event of an emergency. The coach was dirty on arrival with grubby food trays, sticky floors and general poor maintenance. The following day we got back on our coach, again 15 minutes late to find rubbish that was not ours, there was still no toilet roll and we were also greeted with a dirty toilet to the point of almost full toilet. Multiple passengers vomited because of the smell. When we advised the driver he emptied the bin big and used the same dirty bin bag to hang for our rubbish whilst emptying the rubbish and receiving breaks the first thing he would do would be smoke, even entering the coach with a roll up cigarette. The complaints and concerns from our guests continued to come until one of the guests noticed the driver seemed distracted, we then found him to be using his phone whilst driving us on the motorway. The condition of the coach was poor, dirty, unkempt and the rubbish on the coach at departure did not even belong to us which we were then told the driver had another booking inbetween ours. If this is the case the coach should be released before our return journey as we paid for that service. The service provided was substandard border line dangerous to life and so for this I expect to be compensated. Our guests should not of felt anxious, unwell or unsatisfied during the weekend but your company and service meant that they did. An email of complaint was sent to the director of this company only to have a reply saying we were being charged a £75 deleting fee for an accidentally spilt drink which we did.our best to clean up. No care given to anything else that had happened during the journey. The way this was dealt with afterwards was disgusting. The driver has since been reported for the use of his phone whilst driving. DO NOT USE THIS COMPANY"

Would they recommend: No

"Journey was great, punctual and pleasant driver. Clean and modern coach. Highly recommended, we will probably in touch for our next trip."

Would they recommend: Yes

"Called me to ask if it would be okay to come early and it was. Arrived on time at the right place. Very pleasant journey home."

Would they recommend: Yes

"Driver arrived 10 minutes late but we had plenty of time so this wasn’t too bad , van nice and clean , our driver got lost on the way so our journey took a while , on pick up driver was early and no problems on our return , would use again ,"

Would they recommend: Yes

"Good company , lots of communication , friendly driver Gina . Would definitely use again ."

Would they recommend: Yes

"The driver was a lovely guy, very patient and helpful. Vehicle was clean, a little bumpy with the suspension but comfortable enough. On our experience I would definitely use them again."

Would they recommend: Yes